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Privacy Policy

Privacy Policy

This Privacy Policy explains how FocusFrame processes personal data when you use the website, make an inquiry, book photography services, or receive project files. It also describes the main choices and rights available to you under applicable data protection law.

Terms of ServiceContact
Data collected only as described in this policy
Your rights and options are detailed below
Questions handled via our contact channel
01
Processing purpose

How We Use Data

We use personal data to respond to inquiries, assess project scope, prepare quotes and delivery plans, schedule sessions, review product counts and shot lists, obtain approvals, produce and edit images, deliver files, manage payments and invoices, maintain records, operate the website, secure our systems, and meet legal and accounting obligations. We may also use limited technical data to understand site performance and improve basic functionality.

Processing is tied to the website, booking, production, delivery, and compliance functions described here.
02
Sharing partners

Service Providers

We may share data with payment processors, website hosting and technical support providers, communication tools, file delivery services, and other operational partners that help us run the website and deliver services. These parties may process data on our instructions and are expected to use it only for the agreed purpose.

Service providers receive only the information needed to perform their assigned tasks.
03
Legal basis

Legal Disclosures

We may disclose personal data to public authorities, courts, or other parties when necessary to comply with a legal obligation, respond to lawful requests, protect our rights, or support the establishment, exercise, or defense of legal claims.

Legal disclosures are limited to what is required or permitted by law.

Contact Information

Email contact
contact@featurefencekayak.click
Telephone
+385 92 819 7647
Postal address
Trg slobode 25, 49250 Zlatar
Privacy contact
Use the contact details below for privacy questions, requests, or concerns about this policy.
Contact Page

Subject to applicable law, you may request access to your data, correction of inaccurate information, deletion in appropriate cases, restriction of processing, objection to certain processing, and portability where the conditions are met. You may also raise concerns about how your data is handled.

Available rights depend on the legal basis and the type of data involved.

To exercise a right, send a clear request using the contact details in this policy and describe the data or processing activity concerned. We may ask for information needed to verify your identity and to locate the relevant records. If a request cannot be fully granted, we will explain the reason to the extent required by law.

Requests are handled after we verify identity and confirm the scope of the request.

Inquiry records are kept for the period needed to manage the request and any follow-up. Booking, billing, and tax-related records are retained for the time required by law or for legitimate business administration. Project files and communication records are kept only as long as needed for delivery, dispute handling, or recordkeeping, after which they are deleted or anonymized where feasible.

We keep data only for as long as it is needed for the stated purpose or legal retention duties.

If we make material changes, we will update the policy text and may provide additional notice where appropriate. The version in effect is the one published on the website at the time of review.

We review this policy when our practices or legal obligations change.
Data category

Data We Collect

We may collect identification and contact details, booking and project information, product and shot-list details, communication content, billing and payment records, image-selection preferences, and technical data such as device and usage information. Where needed for studio or on-location work, we also process information provided to plan the session and deliver the agreed files.

The data we collect depends on the inquiry, booking, and delivery steps used.
Collection source

Data Sources

We receive data from contact forms, email, phone calls, planning calls, and messages exchanged during the project. We also obtain information from payment processing, file delivery tools, and website analytics or cookie-based technologies, as well as from records created during the preparation, production, review, and delivery stages.

Most information comes directly from the person making the inquiry or booking.
Cookie category

Cookie Types

The site may use strictly necessary cookies for core functions, preference cookies to remember settings, and analytics cookies to understand how the site is used. Where applicable, cookies may be session-based or persistent, depending on their purpose.

We use only standard cookie categories needed for operation, measurement, and preference handling.
User control

Cookie Controls

You may block or delete cookies through your browser settings. If the site offers a consent tool, you can use it to manage non-essential cookies. Some functions may not work properly if certain cookies are disabled.

Cookie preferences can be adjusted through browser settings and, where available, site controls.
GDPR
EU framework

GDPR Overview

We process personal data only where we have a lawful basis, such as performance of a contract, steps taken before entering into a contract, legal obligation, legitimate interests, or consent where required. Processing is limited to what is necessary for the relevant purpose and is handled with appropriate safeguards.

Because FocusFrame operates in Croatia and serves users in the European Economic Area, GDPR applies to personal data processed in connection with the website and services where the regulation is relevant.

Reference framework
Regulation
General Data Protection Regulation (GDPR) - EUR-Lex
Supervisory Authority
Croatian Personal Data Protection Agency (AZOP)
This section is intended for users whose data is protected by the GDPR.
GDPR Ready

GDPR Rights

Where the GDPR applies, you may have the right to access, rectify, erase, restrict, or object to processing, and to receive a copy of certain data in a portable format. If processing is based on consent, you may withdraw consent for future processing without affecting prior lawful processing.

GDPR rights are available only to the extent they apply to the specific processing activity.